Shipping and Returns Policy
Marrakech Artisania
At Marrakech Artisania, we take pride in delivering our traditional and handmade products to your doorstep with care and efficiency. Below are the details of our shipping policy:
Processing Time
- All orders are processed within 1-3 business days.
- Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, processing may be delayed by a few days. We will notify you of any significant delays.
Shipping Rates and Delivery Estimates
- International Shipping:
- Rates vary based on destination and will be calculated at checkout.
- Delivery times may range from 7-21 business days, depending on the location.
Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment.
Customs, Duties, and Taxes
- Marrakech Artisania is not responsible for any customs fees, duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
Returns and Refunds Policy
We want you to love your purchase! If you are not completely satisfied, we’re here to help.
Returns
- You have 30 days from the date of delivery to return an item.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Certain items, such as custom or personalized products, are non-returnable.
Return Process
- Contact us at info@marrakechartisania.com with your order number and reason for return.
- We will provide you with a return shipping label and instructions.
- Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund.
Refunds
- Approved refunds will be processed within 5-7 business days to your original payment method.
- Shipping costs are non-refundable.
Exchanges
- If you received a defective or damaged item, please contact us immediately for a replacement.